My new Dell Latitude D830 keeps freezing repeatedly! :(
Posted by Vivek Agarwal on June 9, 2008
I recently changed my laptop and got a new Dell Latitude D830 (with a Intel Core 2 Duo T9300, 4GB RAM, and a 160GB 7200 RPM hard disk) with Windows XP. I was initially very happy with my new laptop but in the last week I have been experiencing frequent system freezes – almost once a day and today had it happen twice! :( The laptop simply stops responding to mouse clicks/keys after running just fine for a few hours. The only way out is for me to hard reset the laptop. I have yet to see any kind of pattern to these freezes. It is extremely frustrating. I ran a memory test using memtest+ overnight for 8+ hours but everything looked fine. I have run some Dell diagnostics and have not found anything wrong yet. I plan to run more comprehensive diagnostics overnight. I also am running some perfmon logging with the hope that I might see something in the logs that might give me a clue. These problems sure seem hard to track down. Anybody have a clue on what I can do?
PS: Please read my comments below for updates and resolution – yes, the issue may be fixed finally.
PPS: August 3, 2008 update: Nope, the issue is not fixed!
PPPS: September 27, 2008 update: I am hopeful again that my issue has been resolved -read below for updates/resolution.
PPPS: October 5, 2008 update: Check out my follow-up post on a summary of my laptop freeze resolution steps.
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