Immediately after installed and boot up it randomly freezes, I switched back to Win XP Pro sp3, A complete reload of Win XP did not solve the problem. I then took matters into my own hands and start cleaning the fan from dust, cleaning vents and make sure all is clear. and applying Heat Sink Compound / Paste to make sure there is no any lose on processor but did not help either.

So, I thought if swapping the memory card with new one and new HDD as well, but none solved the problem, It is frustrating.

My laptops freezes at random times no matter what I’m doing. While these issues have been monitoring over the past weeks the frequent freezes and the constant shutdowns hit me hard and became an unacceptable part of my workday for about a weeks.
It could be as soon as the laptop starting or minutes or an hours after logging in.

I have no idea where to start. I’ve tried a disk check but it froze, I’ve tried a virus scan, boot repair, Bios reset, chkdsk, bootfix, none helped, Even in safe mode it freezes so I’m thinking it might be hardware, So any suggestions?
　
The laptop simply stops responding to mouse clicks & keyboard after running just fine for a few minutes or hours. The only way out is for me to hard reset the laptop It is extremely frustrating.

I have run some Dell diagnostics and have not found anything wrong with hardware. I suspect the power adapter, ( Battery replaced with new one ) I believed it could be something with bad power or power management, It did not help.

And I give up and called Dell support and Dell sent a technician on-site and replaced some Compoundment . technician on-site helps did not help to my previous problems and still frustration going on. I just really want to throw away the laptop and go and get another one, and then in other hand I just do not want to give up until overcome this issue and I want to be free from freezing.

I came to know your website through google search for related to my issue, and excited to see these posts as I has having the same problem.

My next step, I am thinking of it’s graphic card ( ATI Radeon Mobility X1400 ) So any suggestions?

Thank you

I have been reading about this problem because a friend of mine has the same problem.

Let me state that this is not a issue with NVidia alone. I agree with Basils statement about the Intel graphics but I don’t agree with ATI is a better choice the IBM T4X, R5X series and the T6x R6x series are plagued with GPU issues in all there models with ATI GPU so don’t be fooled. This is a very serious problem with these computers and the makers should be responsible.

Thanks

-Vivek.

At any rate, this is now a well-known problem. NVIDA had to take a $250,000,000 write-off a few months ago because of this, though most likely almost none of this money will benefit the hundreds of thousands of laptop buyers who have faulty laptops. In my own business, I’ve seen numerous dead and dying HP, Toshiba, and Dell laptops with this problem. Both HP and Dell have secret one-year warranty extensions on some of these machines, though most frequently, it takes just slightly more than two years for the problem to manifest itself, at which point the extended warranty has conveniently expired.

Laptops can barely keep themselves cool anyway when compared to desktops, so even a functional NVIDIA or ATI GPU generates excessive heat, much less one that delaminates like the faulty NVIDA chip.

If the laptop makers operated as legitimate businesses, they would have recalled these laptops and replaced or fixed them as soon as they knew about the problem. But they chose to pretend like they knew nothing. Quite frankly, I think all owners of these kinds of laptops should band together in a class action lawsuit against NVIDA, DEll, HP, Toshiba, and the rest.

Bottom line:

1. It’s not a good idea to put a high-powered GPU in any laptop. I make sure that my customers buy laptops with an Intel integrated GPU, and nothing else. Not very powerful, but not very hot either. Business users don’t need to ray-trace 3D synthetic universes. And game players that do need synthetic universes should be using desktops.

2. Don’t ever buy another NVIDA product. Stick with ATI for your GPU needs.

Did this – - disabled all programs related to nView and the NVIDIA Display Driver Service [under Windows services (Administrative Tools)]. Updated the nVidia driver.

I did all of the above the morning after the Dell technician came out on-site and replaced the motherboard and the CPUs. These replacements did absolutely nothing to address my previous
problems and frustrations.

Thanks to the postings here, I have only had one freeze in the past three days. Don’t know what that one was about. That one freeze took place when I was away from my machine for about 20 minutes, and came back to a frozen screen. I do know that with the nVidia fix, I now get more normal, truthful CPU usuage readouts. CPU usage appears to have returned back to what I have been accustomed to. The freezes and madatory power-downs have virtually been eliminated. My Mozy Pro on-line back-ups now take the normal 5-10 minutes, instead of the “two weeks and 3 days” that I was being told they would take and the 6-8 hours that they did actually take before the nVidia fix.

Today I had a previously scheduled visit from the “Geeks -A’ Knocking” technical support pro I engagaged to supplement my regular outside tech advisor and my internal tech support team to address these problems. He read through my trouble shooting log, did a complete diagnostic check, did a couple of fine-tuning tweaks, including virus and malware checks. Everything checks out according to the book. He was intrigued by the nVidia fix and doesn’t doubt that it helped to cure the CPU and freeze problems.

So far, so good. I’ll double back later to report successes or problems.

Appreciate the knowledge shared here. We’ll see how it goes.

Sincerely

John Chambers